Flower Delivery Terms & Conditions for Spitalfields

Introduction

These Terms & Conditions ("Terms") govern the use of the Flowers Spitalfields online store and the purchase of flower arrangements, bouquets, and related products for delivery across Spitalfields and surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before completing your purchase. If you do not agree with any part of these Terms, you should not place an order with us.

Application of Terms

These Terms apply to all customers placing online orders for flower delivery with Flowers Spitalfields within Spitalfields and the neighbouring districts. Any reference to "we", "us", or "our" in these Terms refers to Flowers Spitalfields as the supplier, and "you" or "your" refers to the customer placing the order.

Order Process

When you engage with our online shop for flower delivery in Spitalfields, kindly adhere to the steps outlined below:

• Select the desired products or arrangements and add them to your shopping basket.
• Proceed to checkout, where you will enter your delivery details, including the recipient’s name, address in Spitalfields or surrounding areas, and preferred delivery date.
• Review your order carefully, ensuring all provided information is accurate and complete before proceeding to payment.
• Confirm acceptance of these Terms by checking the relevant box during the checkout process.
• Complete the payment using one of the available payment methods.

Upon successful placement of your order, you will receive an order confirmation on-screen and via email, summarising your order details. This confirmation indicates that we have received your request; however, the order becomes binding only upon our explicit acceptance and dispatch notification.

Product Availability and Substitution

All flower products and arrangements are subject to availability. While we endeavour to fulfil your order as closely as possible to the images and descriptions displayed online, the nature of fresh flowers means substitutions may be necessary due to seasonal variations or supply issues. We reserve the right to substitute flowers of equal or greater value and similar style, ensuring high standards are maintained for every flower delivery in Spitalfields.

Deliveries

Flowers Spitalfields delivers to addresses within Spitalfields and surrounding areas. Delivery dates and times requested during checkout are subject to confirmation and operational constraints. We strive to deliver your order on the requested day, but at busy periods or in adverse conditions, some delays might occur. Our team will make reasonable efforts to meet all delivery commitments and will notify you if difficulties arise. You are responsible for ensuring someone is available to receive the delivery at the provided address or for supplying safe, alternative instructions.

If the recipient is unavailable at the delivery address, our courier may leave the flowers with a neighbour, in a secure location, or as per your delivery notes. In such cases, a notification card will be left detailing the delivery information.

Payments

All prices for our flower arrangements and related products are displayed in pounds sterling (£) and include VAT, unless otherwise stated. Payment is required in full at the time of order, using the secure payment options provided at checkout, including (but not limited to) major debit/credit cards. By providing payment details, you confirm you are authorised to use the selected payment method.

Should a payment fail or be queried by your financial provider, your order may not be processed or accepted. In such cases, we will contact you to resolve the payment issue before taking further steps with your flower delivery order.

Order Amendments and Cancellations

You may request changes to your flower order or cancel your order provided this is done no later than 24 hours before the scheduled delivery time. To amend or cancel an order, contact us promptly with your order details. Once orders are prepared or in transit, amendments or cancellations may not be possible and the order will be considered complete. Refunds or credits, if appropriate, will be processed back to the original payment method within a reasonable period.

For bespoke or event orders (e.g., weddings or large-scale events), extended notice periods for cancellations or changes may apply, and specific terms will be provided at the time of booking.

Returns and Refunds

Due to the perishable nature of our flower products, returns are generally not accepted once delivery has been made. Should you believe there is an issue with the delivered flowers, such as damage or quality concern, you must notify us within 24 hours of delivery, providing supporting photographs and order information. We reserve the right to assess any claim and will, at our discretion, offer a replacement, partial refund, or full refund where justified. This does not affect your statutory rights under UK consumer law.

Prices and Promotions

Prices and promotional offers on our website are subject to change without notice. Any discounts or promotional codes are valid according to their stated terms and conditions and must be applied at the time of ordering. Retrospective discounts or refunds in respect of expired promotions will not be issued.

User Accounts

When creating an account on our website, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and password and for all activities that occur under your account. Flowers Spitalfields reserves the right to suspend or terminate accounts suspected of fraudulent activity or misuse of our online flower delivery service.

Liability

Our liability in connection with any order for flower delivery in Spitalfields or surrounding areas is limited to the value of the goods ordered. We are not liable for:

• Any indirect, incidental, or consequential loss (including loss of enjoyment, disappointment, or emotional distress).
• Delay or failure in delivering your order if caused by circumstances beyond our reasonable control, including but not limited to adverse weather, transport disruptions, or unavailability of specific flowers.
• Errors or omissions in delivery information provided by the customer.
• Safe-keeping of products after delivery, especially if left in a secure location.

Nothing in these Terms shall limit or exclude our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Personal Data & Privacy

Your privacy is important to us. When you place an order, personal information you provide (such as your name, address, contact details, and payment information) will be processed in accordance with the relevant data protection legislation and our privacy policy. Your data will only be used for processing your order and, if you consent, for marketing communications. We do not share your personal data with third parties except as necessary for order fulfilment or as required by law.

Intellectual Property

All content on our website, including but not limited to images, text, logos, and product designs, is the property of Flowers Spitalfields or its licensors and is protected by applicable intellectual property laws. You may not reproduce, modify, or use such content without our prior written consent.

Governing Law and Jurisdiction

These Terms and any disputes arising from them or your use of our online flower delivery service in Spitalfields and the surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

General Provisions

If any provision of these Terms is found to be invalid or unenforceable by a court, that provision shall be severed, and the remainder of the Terms will continue in full force and effect. No waiver of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default.

We reserve the right to amend these Terms at any time. Any changes will be posted on our website, and your continued use of the service following such changes indicates your acceptance of the revised Terms.

Contact and Communication

If you have any questions or concerns about these Terms & Conditions or our online flower delivery service in Spitalfields, please use the website's contact form or reach out via your customer account. Our team is available to clarify any aspect of these Terms during normal business hours.

Note: These Terms apply to all customers located in Spitalfields and the neighbouring districts ordering flowers online from Flowers Spitalfields. For information regarding specific products, delivery options in outlying areas, or bespoke arrangements, please refer to individual product descriptions or contact our customer team.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Spitalfields, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Spitalfields.

For assistance with orders, returns or account queries, please fill out the Contact Us form.